Shopping with us
This page contains information on how to use the Hepburn and Leigh website shop. If you have a question that this page doesn't answer, please contact us.
How do I shop online?
We try to make the Hepburn and Leigh website as easy to use as possible. You can find all our products using the menu on the left hand side of the page.
You can then see tables of products, or you can click through to see the expanded view of each product. Either way, if you use the drop down boxes you can select the size, colour and number of items you want, and click on the "buy" button. The basket icon is located in the top right corner of every page. You can click on this icon at any time to see what you have selected. You can change the quantities that you have chosen, or remove any item from your basket at any time. You will need to click the "save changes to basket" button to change or remove items.
Underneath the list of products in your basket, you will see a box labelled "voucher or discount code". If you have a code to use, enter it in this box. Once you have everything you need, click on the "proceed to checkout" button, follow the instructions, and your order will be with you just as fast as the post works.
Can I shop over the phone?
Yes! Just give us a call and we’ll be happy to place your order. To make it as fast as possible, please have your credit card details, billing and delivery addresses handy. Our team is available Monday to Friday 9am – 5pm (UK time, either GMT or BST); when we are busy or not here, you can leave a message and we’ll call you back as soon as we can.
Can I see my order?
If you login you can see what stage your order is up to – there should be a link straight to the page in your order confirmation email. It’s the Order History/tracking button, which gives you a list of your orders, most recent first, and then when you click on them you can see all the items in the order.
If there seems to be a problem, contact us.
Can I order if I don’t live in the UK?
Yes! But there are two things to bear in mind. Firstly, our prices are in British Pounds Sterling (GBP) and include VAT (sales tax), if applicable. Your bank will determine how much you pay in your own currency based on their exchange rates. We remove the VAT if your delivery address is outside the EU, but there may be additional customs and import duties due when the items arrive at the destination country. You (or the named recipient of the goods) are responsible for paying these. We will not mark your items as gifts or samples in order to avoid this under any circumstances.
Secondly, we are legally required to complete a customs declaration for each order that we ship outside the EU. We aim to be as discreet as possible while complying with our legal obligations. We will declare the package as either "women's clothing", "hosiery" or "swimwear", depending on the content of the order. Individual items will be listed under their HS Tariff Code (a unique 8-digit number used by customs officials), not by name.
What can I pay with?
Hepburn and Leigh accepts Visa, UK Maestro (Switch), MasterCard, Visa Electron and Solo cards. “Infonaut” will appear on your statement as the company that takes the payment. Your payment is taken when your order is made.
We can also accept PayPal under certain circumstances, but it is not set up via the website. If you need to pay by PayPal, please contact us. We will need to know which items you would like to purchase, an email address that we can send a PayPal money request to, and a shipping address for the items.
How do you deliver?
All of our orders are sent by a recorded delivery method: Royal Mail First Class Recorded Signed For within the UK (including the Channel Islands), and Royal Mail International Signed For (Airmail) outside the UK (including the Republic of Ireland). We aim to send mail every afternoon.
We deliver to most of the world and, postal services allowing, Royal Mail says to expect our items to arrive within 1–3 working days in the UK, 3–5 working days in Europe, 7–14 working days for the USA and Canada, and 6–12 working days elsewhere. However, since the USA introduced more security checks, we are finding that this estimate is not accurate, and that 15-20 working days is more common.
Do I pay for postage?
Yes, but it's the same amount no matter how much you order. Our standard delivery charges are as follows:
UK – £3.99
Rest of World – £9.99
Occasionally we will offer promotional postage prices during sales. These promotional prices will always be clearly displayed on our front page, and will be listed with the items you have chosen during the checkout process.
How do you package parcels?
We use plain packaging with no branding or logos, and our return address (returns must be authorised) is:
Hepburn and Leigh Returns
Can I cancel my order or return items?
In most cases, yes. However, it will depend on the circumstances of your order, so please see our returns policy for more information.
Is your site secure?
We use a secure connection with encrypted details for payment information. You can see the change from http:// to https:// and a padlock symbol in the browser.
If you would prefer, you can place your order by phone.
Will you keep my information private?
Yes! We store as few details as are necessary to help us make your ordering smooth and easy and help us develop new products.
We will not share your details with third parties except as necessary for processing credit-card payments, or when required to do so by law.
Our site uses a “cookie” as the most secure method available for keeping track of whether you’ve logged in, and what’s in your basket. The cookie does not contain any personal or identifiable information, and cannot be viewed or used to track you by other websites.
What do I do if I have a problem?
If you have a problem and can't find the solution on any of our information pages, please contact us.