Hepburn and Leigh: For the independently-minded lingerie lover

Christmas Deadlines


by Catherine Clavering October 18, 2018 0 Comments

We know it's not yet Halloween, but some of you are very organised - and some of our unique, special garments are made here in the UK by just one skilled maker, so here are the deadlines you need to be aware of.

MADE TO ORDER

If your item is made to order, we will do our best for it to get to you in time, but there can be unpredictable rushes.  This mostly affects Nearer The Moon,  corsets and capes, and Rose Noir Latex. 

The deadlines for these are below. If you are ordering latex, you will need to have sent your measurements by this deadline.

USA, Canada, New Zealand & Australia - 20th November

EU - 26th November

UK - 28th November

Feathers have to be ordered specially, so the Harlow and Fox robe or cape need to be ordered by the end of October.

For the Viola set or Vivienne gown please order 3 weeks before the final postage date for your country (below). Broadly speaking between the start of November for Africa and by the end of November for the UK.

PLAYFUL PROMISES

Please remember that anything by Playful Promises needs a week or possibly two extra to arrive. That affects Wolf & Whistle, Peek & Beau, Gabi Fresh, and Bettie Page items.


 
STAFFING

Officially, we are all on annual leave and the warehouse is closed from the 24th December to the 2nd January inclusive. 

This means we will not be around to post new orders out, accept returns, answer emails, or process returns.

Please do not panic! This doesn't mean we're fraudsters trying to dodge you. We're just a very, very small company and all of the four very part-time people involved need a break to see their families and friends. We will sort any order issues out in the New Year.

 

RETURNS

For any orders placed between 23rd November and 24th December, we're waiving our usual 14-day returns policy.

Buying presents is tricky so if you don't panic about us being away we won't fuss about you taking longer.

If you're unlucky and the items don't fit, or just aren't quite right, just get in touch with us before the 13th January and we'll arrange an exchange, voucher or refund for you depending on the circumstances.

As usual, please be aware that we can't accept returned stockings unless they are unopened and unworn, and may refuse returns on made to order items. Outside of that period, be aware that though we can refuse returns, polite requests will often result in a return approved for a voucher.

If you want a gift that works for pretty much everyone - we strongly recommend this beautiful guide to lingerie!

POST DEADLINES

Please bear in mind that we can't guarantee a delivery date for any order - we rely on national postal services, which may be disrupted without warning.

These dates are only guidelines, and we do our best.

The postage guidelines Royal Mail have sent are as follows;  our warehouse is open Mon-Fri, so orders placed at the weekend for in-stock items will be processed the following Monday, plus anything ordered after 3pm GMT goes out the next day. We've tried to adjust for this aspect.

Order by midday on the following dates, preferably by 9am GMT.

Outside of the UK:

Monday 3rd December for Africa, Middle East

Thursday 6th December for Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia), Caribbean, Central and South America

Friday 7th December for Australia, Greece, Turkey, New Zealand

Thursday 13th December for Czech Republic, Canada, Italy, Poland and USA.

Friday 14th December for Finland, Sweden, Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland.

Monday 17th December for Belgium, France, Ireland, Luxembourg,

Within the UK:

Thursday 20th December

After this the only thing we can guarantee is gift vouchers delivered by email.

Whether you order or not, have a very merry Christmas, a Happy New Year, and we look forward to talking in 2019!

 

 




Catherine Clavering
Catherine Clavering

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