Our warehouse will be open on the 23rd of December, then closed over the Christmas period, reopening with a limited service over 28th-30th December. Full service will be resumed on Jan 3rd.
Please bear in mind that we can't guarantee a delivery date for any order - we rely on national postal services, which may be disrupted without warning. These dates are only guidelines, and we do our best.
The postage guidelines Royal Mail have sent are as follows; please be aware that our warehouse is open Mon-Friday, so orders placed at the weekend will be processed the following Monday.
Outside of the UK:
Saturday 3rd December for Africa, Middle East
Wednesday 7th December for Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland
Thursday 8th December for Caribbean, Central and South America
Saturday 10th December for Australia, Greece, New Zealand
Wednesday 14th December for Czech Republic, Germany, Italy, Poland
Thursday 15th December for Canada, Finland, Sweden, USA
Friday 16th December for Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland
Saturday 17th December for Belgium, France, Ireland, Luxembourg,
Within the UK:
Tuesday 20th December
For any orders placed between 24th November and 24th December, we're waiving our usual 14-day returns policy.
We know that many of you will be buying for Christmas presents, and we wouldn't want to spoil the surprise!
If you're unlucky and the items don't fit, or just aren't quite right, just get in touch with us before the 12th January and we'll arrange an exchange, voucher or refund for you depending on the circumstances. As usual, please be aware that we can't accept returned stockings unless they are unopened and unworn, and may refuse returns on made to order items.
If you email us between the 23rd December and the 3rd January, please don't panic if you don't get a reply. We're all grabbing a break while we can, but it doesn't mean we won't reply in 2017, promise!